Job details
Community Manager - Job Summary
The Community Manager will lead communication strategies for the launch of the next generation of the flagship game YoWorld, managing player sentiment and building a thriving community during a major platform migration.
Key Responsibilities
- Craft and execute communication strategies related to platform migration and launch.
- Collaborate with Marketing and Product teams on launch campaigns and promotional initiatives.
- Monitor community feedback and proactively manage player sentiment.
- Own and engage the YoWorld Discord server, shifting focus from legacy forums to real-time engagement.
- Create content including blog posts, newsletters, patch notes, and social media assets.
- Facilitate in-game events spanning old and new platforms to encourage player participation.
- Serve as the player voice in internal meetings by gathering and relaying feedback to Product Owners.
- Work with Customer Support to develop FAQs and templates ensuring consistent messaging.
Requirements
- 3+ years of community management experience in the gaming industry.
- Ability to work from Toronto office 3-4 days per week.
- Experience with game launch, major patch, or platform migration community management.
- Expertise in Discord community architecture, bots, roles, and safety tools.
- Strong crisis communication skills with high emotional intelligence.
- Marketing knowledge to drive community channel conversions.
- Exceptional writing skills with the ability to match the brand voice.
- Strong attention to detail.
- Data literacy for analyzing community sentiment and reporting trends.
Additional information about the company collected by GoodWord
About Big Viking Games
siteBig Viking Games is a next-generation live operations games company focused on engaging and growing a passionate player base since 2011.
What Our Employees Say
- Supportive work culture with lots of autonomy and opportunities to work on interesting projects. (www.glassdoor.ca)
- Flexible work hours and remote work options, fostering work-life balance. (www.bigvikinggames.com)
- Opportunities for professional growth and learning in a fast-paced gaming environment. (www.bigvikinggames.com)
Challenges You Might Face
- Company has gone through layoffs and periods of instability in recent years. (www.glassdoor.ca)
- Limited upward mobility due to smaller team sizes. (www.glassdoor.ca)
- Some reviewers mention challenges with management communication and decision-making. (www.glassdoor.ca)