Job details
Community Manager - Job Summary
Manage client social media communities and accounts, coordinating with creative and performance teams to ensure engaging and high-quality content delivery while contributing to campaign planning and reporting.
Key Responsibilities
- Manage day-to-day social channel operations, ensuring communities are brand-safe and aligned with client goals
- Lead community engagement including comment moderation, sentiment tracking, and insight gathering
- Monitor conversations and cultural trends, flagging opportunities and risks
- Deliver social content assets such as monthly calendars and projects in collaboration with creative teams
- Manage content scheduling using Sprout Social and native platform tools
- Support reactive content capture like TikTok formats
- Run social projects end-to-end, managing timelines and deliverables
- Collaborate across internal teams to meet deadlines and resource needs
- Serve as a reliable client contact within accounts
- Contribute to ideation and brainstorming based on community insights and platform trends
- Write clear briefs translating client needs into creative/social outputs
- Report on community and content performance, sharing insights and benchmarks
- Support campaign planning, proposals, audits, and analysis as needed
Requirements
- Knowledge of social best practices on platforms including Meta, TikTok, YouTube, LinkedIn, and Pinterest
- Deep understanding of community interactions such as comments and DMs across platforms
- Ability to adapt tone of voice per brand
- Strong project management skills with attention to detail and ownership
- Understanding of social content quality and trends
- Creative mindset and confidence in idea expression
- Collaborative attitude with experience working alongside creative teams
- Professional client communication skills via email, calls, and in person
- Ability to develop client-facing plans and reports
- Previous social media or content marketing experience
- Nice-to-haves include knowledge of Reddit, Discord, Twitch, agency experience, social media management tools, paid social awareness, influencer experience, and creating lo-fi Reels/TikToks
Additional information about the company collected by GoodWord
About eight&four
siteeight&four is a recognized agency noted for its open, engaged, and inspirational culture, named in Campaign Magazine's Best Places to Work for seven years.
What Our Employees Say
- Collaborative and supportive team environment. (www.glassdoor.co.uk)
- Strong emphasis on creativity and innovation in digital and social media campaigns. (eightandfour.com)
- Opportunities for career development and learning. (eightandfour.com)
Challenges You Might Face
- Fast-paced agency environment can be demanding with tight deadlines. (www.glassdoor.co.uk)
- Limited benefits package compared to larger agencies. (www.glassdoor.co.uk)
- Agency is relatively small which might limit opportunities for global mobility. (eightandfour.com)