Job details
Community Manager - Job Summary
Responsible for managing and engaging with the online community across social media channels, serving as the voice of Public Storage to foster positive relationships, support customers, and promote brand advocacy.
Key Responsibilities
- Monitor and engage with customer feedback, comments, direct messages, and mentions across multiple social media platforms.
- Proactively resolve conflicts and address customer concerns.
- Identify and participate in trending conversations relevant to the brand.
- Serve as the first point of contact for customer service requests via social media.
- Escalate issues to Customer Service and Field Operations teams for resolution.
- Track recurring customer inquiries and provide feedback for improvement.
- Engage with brand advocates and loyal customers through proactive outreach.
- Strengthen relationships in comment sections and user-generated content.
- Identify opportunities to recognize and reward brand advocates.
- Execute property listings workflows and audits across various digital platforms.
- Maintain and update property photos across the digital ecosystem.
- Monitor and manage support inbox workflows to ensure smooth handoffs.
Requirements
- 2+ years of experience in community management or customer service.
- Deep familiarity with major social media platforms.
- Exceptional written communication skills.
- Strong customer service orientation with proven conflict resolution skills.
- Experience using social listening and monitoring tools like Sprout Social.
Additional information about the company collected by GoodWord
About Public Storage
sitePublic Storage is the largest owner and operator of self-storage facilities in the world with thousands of locations across the U.S. and Europe, known for its iconic orange doors and commitment to simple, reliable storage solutions.
What Our Employees Say
- Offers comprehensive health, dental, and vision benefits to employees. (careers.publicstorage.com)
- Provides opportunities for career advancement and internal promotions. (www.indeed.com)
- Employees can participate in a 401(k) plan with a company match. (careers.publicstorage.com)
Challenges You Might Face
- Some employees report physically demanding work and the need to work alone for long periods. (www.glassdoor.com)
- Work schedules can include weekends and holidays, leading to limited work-life balance. (www.indeed.com)
- High-pressure sales expectations can create a stressful environment. (www.glassdoor.com)