Job details
Community Manager - Job Summary
Manage community interactions by engaging with fans and customers across social media channels and building strong relationships.
Key Responsibilities
- Communicate directly with fans to build strong relationships
- Establish a visible external presence on brand and community social channels
- Provide engaging text, image, and video content for social media accounts
- Respond to customer comments and inquiries in a timely manner
- Monitor social discussions and sentiment to identify common themes and report on voice of customers
- Alert for trends based on social sentiment
- Coordinate with Clients Social Media Team and MBC Account Managers
- Build relationships with followers and customers
Requirements
- Minimum 1 year of experience in social media or chat accounts
- Excellent interpersonal and presentation skills
- Hands-on experience with social media management
- Attention to detail, critical thinking, and problem solving
Additional information about the company collected by GoodWord
About MBC Group
siteWhat Our Employees Say
- MBC Group is a leading media company in the Middle East, offering employees the opportunity to work with some of the most innovative projects in the region. (www.mbc.net)
- The company provides a diverse and multicultural work environment, encouraging collaboration and creativity. (www.glassdoor.com)
- Employees benefit from learning and growth opportunities due to the wide portfolio of television channels, platforms, and digital offerings at MBC Group. (www.linkedin.com)
Challenges You Might Face
- The company is known for demanding work schedules, which can sometimes impact work-life balance. (www.glassdoor.com)
- Career advancement might be slow due to hierarchical organizational structure and internal competition. (www.bayt.com)
- Some employees have reported limited transparency in management decisions. (www.glassdoor.com)